Professional GrowthEmpowering Tourism Excellence: Tailored Mentorship
Bespoke mentoring empowered Questacon’s team with skills, confidence, and in-real-life insights to excel in the dynamic tourism industry.
The Project
We designed a bespoke mentoring program for Questacon professionals, equipping their tourism team with industry insights, advanced skills, and growth opportunities, empowering the mentees to excel in the dynamic global tourism landscape with expertise and genuine understanding.
The Client: Questacon
The National Science and Technology Centre in Canberra is a must-visit playground of science and fun, perfect for families and curious minds of all ages. As a standout major tourist attraction, Questacon delights over 450,000 visitors annually and brings the joy of science to communities across Australia, making it the ultimate attraction for inspiration, fun, education and excitement!
The Challenge
Questacon sought to empower its tourism team through professional mentoring, addressing diverse skill levels and varying tourism experience needed among mentees. They desired a tailored program fostering growth, collaboration, and expertise – beyond traditional consultancy, to meet the demands of the tourism industry.
The Solution
We designed and implemented a bespoke mentoring program to empower the tourism team to focus on personalised development and in-real-life application. Key notes include:
- Individual Virtual Mentoring Sessions: Conducted to provide tailored support for each mentee.
- Strengths Assessment: Sessions included targeted questions to identify and highlight individual strengths.
- Goal Clarification: Helping mentees define clear, actionable professional goals.
- Development Planning: Pinpointing specific areas for skill enhancement and growth.
- Real-World Application: Insights from mentees were used to shape future sessions, addressing actual challenges and opportunities.
- Solution-Oriented Discussions: Each session provided a supportive environment to explore strategies and implement practical solutions.
The Result
From Insight to Impact – Empowering Tourism Professionals to Lead with Confidence
The mentoring program equipped Questacon’s tourism team with enhanced skills, greater confidence, and a clear path for professional growth. By addressing in-real-life challenges and fostering collaboration, the program empowered mentees to contribute effectively to Questacon and the wider tourism industry. The tailored approach ensured sustainable development and built a foundation for ongoing success.
“The Hipscotch team are the best there is when it comes to Tourism. Communication and expectations were clear throughout the entire process, conversations were genuine and filled with knowledge sharing.”
REBECCA KIDDEY
Questacon, Tourism & School Experience Team Leader
